Do you run a Gelateria and want to train your personnel? This is the best course for you!
Course Subject:
Technical topics
• Making cones and cups: different techniques
• How to serve the right portion
• How to avoid contamination
• Management of take-away products
• Stock management and conservation of perishable products
• Cleaning and sanitization of the shop
• Daily closing and opening: phases and critical points (including cash reserve)
Customer relations topics
• Who is the customer and what are his expectations
• Definition of service
• Concepts of Active Listening and Feedback
• Claims management
• Hospitality
Duration:
The course starts at 9.00 am and ends in the evening at 1.00 pm CET
For informations:
For any further information please do not hesitate to contact us by phone at the number 051 650 5457 or by e-mail info@gelatouniversity.com.
Website development, website content management system (AnthericaCMS), newsletter system (AnthericaMail).
Antherica Srl
Via Passo Buole 82 - 42123 Reggio Emilia - Italy
tel.: +39.0522.436912
fax: +39.0522.445638
email: info@antherica.com
web: www.antherica.com
Privacy notice
We use cookies or similar technologies for technical purposes and for different purposes only with your prior and explicit consent as specified in cookie policy.
You can express your consent using the button "Consent all". Unless you select one of this options we will use essential functional cookies only
